Today the Nest Learning Thermostat received the 2012 Frost & Sullivan Customer Value Enhancement Award in the North American Programmable Thermostat market. Every year Frost & Sullivan seeks out industry leaders: the companies who put customers first and create something that's best in class. Over the last three years, no Frost & Sullivan awards were given in the thermostat industry. We're honored that Nest broke the streak.
Frost & Sullivan is a global research organization of 1,800 analysts and consultants who monitor more than 300 industries and 250,000 companies. Today they recognized that Nest "delivers high price-performance value to its customers, backed by its unmatched capability to reduce energy consumption." It’s a great review, especially considering they compared Nest to all the other top thermostats on the market.
But the best part of this award? We didn’t know we were being considered for it until they told us we’d won. For some awards, you can apply, petition, or interview. For Frost & Sullivan’s annual Customer Value Enhancement Awards, you can only hope their impartial experts have secretly been watching your company.
Turns out our performance was being tracked and compared to that of our top competitors for the last five months.
Frost and Sullivan Research Analyst Alejandra Lozano is an industry expert. She spoke to our coworkers, researched the Nest Learning Thermostat, and came to this conclusion:
"While other companies focus on incorporating unnecessary features in their thermostats, Nest has focused on delivering a thermostat with core functionalities that enable the customers to easily program the device in order to help them reduce their energy usage. With such an exceptional value proposition, the Nest Learning Thermostat is expected to create new standards in the programmable thermostat industry."
The fact that Nest stood out so dramatically and was rewarded for our focus on the customer makes this award an even bigger honor. So thank you, Frost & Sullivan. We’re very glad you were watching.
Read the full press release about this announcement.