We all know that data security is a moving target. Technology keeps advancing, but so do the people who want to break into your email, your credit card or any other account that they can get their hands on. But your home is your safe haven, where private information should stay private. So today, we're adding a new layer of security with the introduction of two-factor authentication.
You may have seen or used two-factor authentication before, probably to get into your email or bank account. It's simple but very effective – even if someone figures out your password, they will still need to actually get their hands on your phone to get into your account.
Here's how it works: the first time that you sign in to your Nest account after activating two-factor authentication, you'll type in your email address and password as always, but then you'll receive a text with a verification code. Enter the code and you're ready to go.
To turn on two-factor authentication, go to the Nest app, tap the Menu icon at the top left, then go to the Account security category. You'll see an option there to activate '2-step verification'. After you've turned it on, you'll need to sign in again. It takes a minute or two for our customers, but for hackers working from computers all over the world, it will be much harder.
This isn't the first time that we've updated security measures across all our products. We're constantly tweaking and adjusting how we protect your data as new technologies become available or we learn about new threats. Because all Nest products are connected to Wi-Fi, these updates are sent directly to Nest Thermostats, Nest Protect smoke alarms and Nest Cam security cameras. Keeping your data safe is hugely important to us. And we're going to keep working to protect it.