Contact Nest Support
Nest Support contact information
If you're currently experiencing a smoke, carbon monoxide or other home safety emergency, call 999 (or 112), or your local fire brigade.
We've created support case %@, which includes the steps you've followed.
Click below to chat or call to continue troubleshooting.
If you call, please provide the agent with case number %@.
Get answers to common questions
Have a look at the technical specifications for our products.
See if the Nest Thermostat is compatible with your home's system.
See whether you're eligible for rebates or rewards.
For more info:
- Track your order.
- Check the Help with buying Nest page for general questions.
- Subscribe to Nest Aware for your Nest camera.
- Nest online store returns and cancellation policies.
- Cancel your Nest Aware subscriptions.
If you bought your Nest products from a different shop, contact them for returns or refunds.
Other places where you can buy products:
Install it yourself.
Have a look at out our installation videos:
Check our installation instructions:
Find a Nest Pro to install Nest products for you.
If you contact or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, etc.). We combine this information with other information that we have, and it is used for support, product improvement and fraud prevention purposes, and as explained in our Privacy Statement. Learn about our data retention practices here.
Nest Support agents do not ask for your credit card information, username or password.
Want to do business with Nest?
Get info about selling Nest products or becoming a Nest Pro, developer or partner.Get in touch
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.