Contact Nest Support

Nest Support contact information

If you're currently experiencing a smoke, carbon monoxide or other home safety emergency, call 999 (or 112), or your local fire brigade.

Get answers to common questions

Buy, track and return your Nest products.

Nest online store.

If you bought your Nest products from a different shop, contact them for returns or refunds.

Other places where you can buy products:

Install and set up your Nest products.

Install it yourself.

Have a look at out our installation videos:

Check our installation instructions:

Find a Nest Pro to install Nest products for you.

Get the Nest app and set up your product through the Nest app.

Holiday Hours

  • Christmas Day
  • 25/12/2019
  • 9 a.m. to 5 p.m. local time
  • Boxing Day
  • 26/12/2019
  • 9 a.m. to 5 p.m. local time
  • New Year's Day
  • 1/1/2020
  • 9 a.m. to 5 p.m. local time

If you contact or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, etc.). We combine this information with other information that we have, and it is used for support, product improvement and fraud prevention purposes, and as explained in our Privacy Statement. Learn about our data retention practices here.

Nest Support agents do not ask for your credit card information, username or password.

Want to do business with Nest?

Get info about selling Nest products or becoming a Nest Pro, developer or partner.

Get in touch

If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.