Legal Items

Reliant

Degrees of Difference with Nest Program

The Reliant Degrees of Difference with Nest Program (“Degrees of Difference with Nest Program”) encourages and enables you to make changes to your electricity usage when Texas’ electricity system demand is high to reduce the stress on the system and gives you the opportunity to earn bill credits.

Degrees of Difference with Nest Program Eligibility Requirements:

  1. Must be a Reliant account holder at the time of any Degrees of Difference with Nest Program event
  2. Must have an operable Nest Learning Thermostat controlling an HVAC system at the account service address
  3. Must have an active electricity Smart Meter at the account service address
  4. Must have a Nest Learning Thermostat connected to an active Wi-Fi network at the account service address
  5. Nest Learning Thermostat installed and registered online with Nest
  6. You agree to the Terms & Conditions set forth in this agreement

Because this program is offered through Reliant and Nest, there are two Terms & Conditions that follow.

Reliant Terms & Conditions

As a participant in the Reliant Degrees of Difference with Nest Program, you acknowledge and agree that your receipt and use of the Nest Learning Thermostat and your participation in the Degrees of Difference with Nest Program are subject to each of the following Terms & Conditions.

You agree to participate in electricity conservation or reduction in response to Degrees of Difference with Nest Program events or for other reasons as determined by Reliant and allow Nest to remotely adjust your Nest Learning Thermostat during your participation in the Degrees of Difference with Nest Program.

You always have the ability to opt-out of any particular event by appropriately adjusting the thermostat settings.

You can earn bill credits from Reliant by reducing electricity usage during these Degrees of Difference with Nest Program event windows (“Rewards”). Reliant may make changes to the Rewards from time to time and will notify you when it makes any such changes, including updating the Degrees of Difference with Nest Program details on its website. Nest Rush Hour Rewards will help you do this automatically for your thermostat-controlled cooling usage. For your participation, you will receive a $5 bill credit on each billing cycle from May through October, for a total of $30 in bill credits.

Participation in the Degrees of Difference with Nest Program requires you to register your Nest Learning Thermostat with Nest at www.nest.com and agree to Nest’s Terms & Conditions. Failure to successfully install and register your Nest Learning Thermostat with Nest will prevent your participation in the Degrees of Difference with Nest Program.

If you have opted to receive Degrees of Difference with Nest Program communications from Reliant, you are responsible for keeping your email address updated with Reliant. In the event that your email address has changed, is not functioning properly, or is no longer valid, you may not receive Degrees of Difference with Nest Program communications from Reliant. To unsubscribe from the Degrees of Difference with Nest Program communications, please visit your Degrees of Difference with Nest Program notification alerts page and select "Unsubscribe."

Reliant reserves the right to cancel or modify the Degrees of Difference with Nest Program at any time. Enrollment in the Degrees of Difference with Nest Program does not guarantee that you will receive any Rewards. Degrees of Difference with Nest Program Rewards are given only for events where you have been notified by Nest on your Nest Learning Thermostat on Reliant’s behalf. Restrictions and limitations may apply.

RELIANT MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE NEST LEARNING THERMOSTAT AND RELIANT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE NEST LEARNING THERMOSTAT AND SERVICES, INCLUDING MERCHANTABILITY, CONFORMITY TO MODELS OR SAMPLES AND FITNESS FOR A PARTICULAR PURPOSE.

You acknowledge and agree that your receipt and use of the Nest Learning Thermostat and your participation in the Degrees of Difference with Nest Program are subject to these Reliant Terms & Conditions. You may cancel your Degrees of Difference with Nest Program enrollment at any time by calling Reliant at 866-222-7100.

By participating in the Degrees of Difference with Nest Program, you agree that Reliant may share your usage information with Nest. You agree that Reliant may suspend or terminate your participation in the Degrees of Difference with Nest Program for any reason, including if you move from your residence.

Nest Terms & Conditions

Rush Hour Rewards Agreement for Reliant Customers

Thank you for your interest in Rush Hour Rewards, a service offered by Nest Labs, Inc. ("Nest").

The Degrees of Difference with Nest Program is Reliant’s demand response program. Under the Degrees of Difference with Nest Program, Reliant offers you account credits as an incentive to reduce energy usage during peak demand events. Nest’s Rush Hour Rewards allows you to participate automatically in the Degrees of Difference with Nest Program using your Nest Learning Thermostat. Under this service, Nest’s servers will automatically inform your Nest Learning Thermostat of the existence of a Degrees of Difference with Nest Program event, causing the thermostat to change the temperature setpoint for the HVAC system in your home on that day. At any time that you desire, you may override this temperature setpoint simply by turning your Nest Learning Thermostat to a different temperature or using your mobile/ Web client. In order for Nest to evaluate and improve Rush Hour Rewards, Reliant may share information about your energy usage before and during your use of Rush Hour Rewards.

Your agreement below gives Nest permission to enable Rush Hour Rewards and to collect your energy usage information.

Nest Rush Hour Rewards Eligibility Requirements

Rush Hour Rewards is available to Reliant residential customers who have a Nest Learning Thermostat installed at their Reliant service address and who meet certain eligibility requirements. In order to participate, you must (1) be a Reliant residential service account holder with an installed, operable Nest Learning Thermostat controlling an HVAC system at the Reliant service address; (2) have an 802.11 wireless network at the Reliant service address; (3) agree to these Nest Terms & Conditions. Other restrictions and limitations may apply.

Program Participation

By accepting these Nest Terms & Conditions, you agree and certify that –

The information you have provided as part of this Agreement is truthful and you meet the minimum eligibility requirements. Nest or Reliant may terminate your Agreement and not enroll you in Rush Hour Rewards if you are not truthful in the information you submit as part of this Agreement, if you do not satisfy eligibility requirements, or for any other reason. You are using Nest’s Rush Hour Rewards service on a voluntary basis.

During your participation in Rush Hour Rewards, Nest’s servers may remotely inform your Nest Learning Thermostat to implement Rush Hour Rewards on certain days. This will cause a change in the temperature setpoint for the HVAC system in your home. This adjustment will occur without any manual intervention by you. You understand that if your Nest Learning Thermostat is not Wi-Fi connected you may not be able to participate in a Degrees of Difference with Nest Program event and you may not be eligible for any bill credits.. Reliant and Nest are not responsible for maintaining your Wi-Fi connections.

Bill credits are provided solely by Reliant; Nest bears no responsibility for the credits. You acknowledge that Nest is facilitating your ability to earn these credits, but Nest is not providing you any compensation or other financial benefit, and your permissions to Nest are not contingent on receipt or amount of the bill credit. Nest makes no promise of any specific bill credit amount.

You agree to use Rush Hour Rewards only in compliance with the Nest Terms of Service, Privacy Policy, any other Policies referenced in this document and on the Nest Website http://www.nest.com/legal/policies, as well as all applicable local, state, national, and international laws, rules and regulations.

You release and hold harmless Nest from any liability, claim, demand, cause of action, damage or expense resulting from your use of the Rush Hour Rewards service, or the release and use of your information obtained and managed as described in this Agreement and in the Nest Privacy Policy.

This Agreement is effective upon your submitting this Agreement and will continue until you, or Reliant cancels your participation. Rush Hour Rewards may continue each year for so long as Nest or you do not terminate your participation.

You certify that you are authorized to make decisions for this Reliant account.

You understand that you may cancel this authorization at any time by calling Reliant at 866-222-7100.

© 2015 Reliant Retail Holdings, LLC. All rights reserved. Reliant Retail Services, LLC (PUCT #10007)