Frequently asked questions about privacy.
What kind of data does Nest collect?
Nest collects the data we believe is necessary to provide a great experience with your Nest products and services – to help you save energy, to help you stay safe, and to keep you in touch with your home. You can read more about the data that different Nest products collect in our Privacy Statement
How does Nest use data?
We use data to offer and provide our products and services, and make them more thoughtful and responsive to you. For example, your Nest Thermostat uses sensors to collect data such as temperature and humidity in the room. This helps your thermostat keep you comfortable when you are at home, save energy when you are away, or adjust for sunlight warming your house. For more information, see our Privacy Statement for Nest Products and Services
How does Nest use my Home and Away information?
If you choose to enable Home/Away Assist, we’ll use inputs from your product sensors and mobile phone to help determine if you’re home or away so that your products can work even better. You have full control over how your Nest products respond to your Home and Away settings. Learn More About Home/Away Assist.
Does Nest sell the data that it collects from my home?
Nest does not share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Nest products and services without asking you first. We may use information you provide to send you surveys about your Nest use or other direct marketing and communications from Nest. You can configure your marketing preferences in the Nest app or at nest.com.
How does Nest keep my data secure?
Nest works hard to keep your data secure. For example, when you stream your camera video feed to your mobile phone, we protect this data with multiple layers of security, such as HTTPS and Transport Layer Security, while the data moves between your mobile phone, your products (like your Nest Cam), and our cloud services.
How do I access my data?
If you have a Nest account, you can download an archive of your Nest data at nest.com/privacy/mynestdata.
What data does My Nest Data provide?
Your data archive from My Nest Data includes information you’ve provided about yourself, like your email address; details you’ve provided about and your home, like your address and room names you’ve assigned in the Nest app; and sensor data from Nest thermostats, smoke alarms, or cameras you’ve connected to your Nest account. It also includes information about your device interactions and app usage. If you have a Nest Aware subscription, and you requested your video history, we’ll send you that, too.
Can I download my Google data using the My Nest Data tool?
The My Nest Data tool provides information only about your Nest products and services. For information about other Google products you use, like email, calendar, or photos, see Google’s Download your data tool.
Is my video history saved as soon as I request my data through the My Nest Data tool?
When you make a data archive request through My Nest Data, it can take some time for Nest to process your request. If you need to save video history immediately, you can create clips using the Nest app, see How to create video clips.
What if my archive from the My Nest Data tool is missing data?
If you have questions or concerns regarding your Nest data archive, please contact Support.
Can I access my data if I’m a member of a Family Account?
Anyone with a Nest account can request their data using My Nest Data. Family account members can request their Nest data and it may include information about products that are shared on the family account. If a member of a family account makes a request via My Nest Data, all members who share access to the home will receive an email letting them know the request has been made. For more information about Family Accounts, see Learn about Family Accounts and how to share access to your Nest home.
How can I object to data processing about me?
Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to Nest’s processing of your personal information at any time. However, doing so may impact your use of Nest’s Products and Services.
How do I delete my Nest data?
You can delete your Nest account using controls in your Nest app. This triggers deletion of your personal information. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons. For more information, see our Privacy Statement.
What should I be doing to use smart devices thoughtfully?
Nest cares about privacy and we respect that our products are guests in people’s homes.
When you use a Nest product (or other smart device) it’s important to remember that you may be collecting information about others. You’re responsible for complying with any laws that apply to your use of smart products, such as laws that prohibit filming other people without their consent.
Here are a few tips for respecting the privacy of others when using smart devices