Contact Nest Support

Nest Support Contact Information

If you're currently experiencing a smoke or carbon monoxide or other home safety emergency, call 911 or your local fire department.

Get answers to common questions

Buy, track and return your Nest products.

Nest online store.

If you bought your Nest products from a different store, contact them for a return or refund.

Other places to buy:

Due to recent current events, phone support is not available at this time. Please reach out to our team through online chat or through Twitter or Facebook direct message.

If you're currently experiencing a smoke or carbon monoxide concern or any other security or safety issues that requires immediate assistance, call your local emergency services or fire department.

You can find additional support options through our Help Center or seek the advice of our Product Experts through the Community Forum. We appreciate your patience and understanding during this time.

Chat

We can resolve lots of common questions with a quick online chat.

We are currently conducting planned maintenance. Chat is not available at this time. Please check back in after 4am Pacific Daylight Time.

Chat

There aren’t any agents available to chat at this time.

We are currently conducting planned maintenance. Chat is not available at this time. Please check back in after 4am Pacific Daylight Time.

The transcript of this chat will be stored for quality assurance purposes. For more information, see Nest's Privacy Statement.

If you contact us or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, and the like). We combine this information with other information we have, and use it for support, product improvement, and fraud prevention purposes and as explained in our Privacy Statement. Learn about our data retention practices here.

Nest support agents do not ask for your credit card information, username or password.

Want to do business with Nest?

Get info about selling Nest products or becoming a Nest Pro, developer or partner.

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