Contact Nest Support
Nest Support Contact Information
If you're currently experiencing a smoke or carbon monoxide or other home safety emergency, call 911 or your local fire department.
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Get answers to common questions
Check out the technical specifications for our products.
See if the Nest Thermostat is compatible with your home’s system.
See whether you’re eligible for rebates or rewards.
For more info:
- Track your order.
- Check the Help with buying Nest page for general questions.
- Subscribe to Nest Aware for your Nest camera.
- Nest online store return and cancellation policies.
- Cancel your Nest Aware subscriptions.
If you bought your Nest products from a different store, contact them for a return or refund.
Other places to buy:
Install it yourself.
Check out our installation videos:
Check our installation steps:
Find a Nest Pro to install Nest products for you.
If you're currently experiencing a smoke or carbon monoxide concern or any other security or safety issues that requires immediate assistance, call your local emergency services or fire department.
If you contact us or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, and the like). We combine this information with other information we have, and use it for support, product improvement, and fraud prevention purposes and as explained in our Privacy Statement. Learn about our data retention practices here.
Nest support agents do not ask for your credit card information, username or password.
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