On April 8, 2024, Nest will discontinue support for Nest Secure. We have contacted impacted Nest Secure users to help with this transition. Your Nest Secure will no longer work in the Google Nest app and won’t connect to the Internet. You’ll no longer be able to use the Nest app to check the status of your Nest Secure, control your Nest Secure devices or receive notifications from your alarm system.
For more information, go to this community forum post.
Keep your Nest x Yale lock connected to Wi-Fi
You can no longer use Nest Guard as a bridge to connect your Nest x Yale lock to Wi-Fi. Only a Nest Connect will be able to connect your lock to Wi-Fi. If your lock goes offline, you will not be able to operate your lock with the Nest app, but you will still be able to operate it with the keypad.
If you previously used Nest Guard as a bridge to connect your Nest x Yale lock to Wi-Fi, you must take action to replace your Nest Guard with a Nest Connect. Eligible users received an email in January 2024 with instructions on how to receive a Nest Connect at no cost. Once you have a Nest Connect, refer to the Help Centre article, Keep your Nest x Yale lock connected after support ends for Nest Secure to reconnect your lock.
If you currently own a Nest Connect, you may need to move it closer to your Nest x Yale lock to connect it to Wi-Fi. If your lock is out of range of a Nest Connect and goes offline, you will not be able to operate your lock with the Nest app, but you will still be able to operate it with the keypad.
To install a Nest Connect, refer to the Help Centre article, Set up Nest Connect.
For more details, check the frequently asked questions in this Nest Secure community forum update.
Get support for Nest Secure
If you have a question or problem, you can get answers in our Nest Secure Help Centre or ask other Nest Secure owners in the Google Nest Community. You can also contact our support team for Nest Secure issues not covered by our online resources.
Recycle your Nest Secure
We can help you recycle your Nest Secure. Our third-party recycling partner will send a postage-paid delivery label to your inbox.