Contact Nest Support

Do you have any questions about your Nest Thermostat, Nest Protect, Nest Cam or Dropcam? We've got answers, videos and plenty of resources to help you out.

Nest Support contact info

How can we help? Our support team is available Monday-Friday – 07:00-19:00, and Saturday-Sunday – 09:00-17:00.

If you're currently experiencing a smoke, carbon monoxide or other home safety emergency, call 999 (or 112) or your local fire brigade.

Phone

0808 169 2307

Monday-Friday – 07:00‑19:00, and Saturday-Sunday – 09:00‑17:00

We’ll talk you through technical troubleshooting, billing, account, order or subscription issues.

You can also search or ask a question in the Nest Community, where Nest owners and certified professionals are happy to help you.

I own a Nest Protect and need help >

Please have a look at our library of support articles, you’ll probably find the answer that you’re looking for here.
Nest Protect troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >

I own a Nest Learning Thermostat and need help >

If your Nest Thermostat isn’t receiving power, it will first show an H2 error on the screen. Here are some troubleshooting steps to follow.
Troubleshooting power problems >

If you have a more complex question, please have a look at our library of support articles, you’ll probably find the answer that you’re looking for here.
Nest Thermostat troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >