This document explains what kind of information Nest Labs, Inc. and its subsidiaries and affiliates (collectively, “Nest”) collects and stores, including personal information in connection with the operation of the nest.com and nest.com sub-domains (each, a “Site”).
COLLECTION: Nest collects your information at nest.com and nest.com sub-domains (each, a “Site”) in several ways. This information is used to provide users with Nest products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
Purchase and Login Information: If you pre-order or purchase Nest products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a Nest account, your name, billing and shipping address and the last four digits of your credit card information can be stored. We do not collect or store your full credit card information. Our credit card processing service provider, CyberSource, will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships. If you create a Nest account and elect to have payment card information saved, CyberSource will store your payment information.
Mailing List Information: You may choose to submit your email address via a submission form located on our Site. Your email address may be used to send you news about Nest-related services, products or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.
Device Usage information: If you are logged into your Nest account, we record the IP address you visit our website from, and if you have a Nest device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your Nest device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Nest products and services. See our Privacy Statement to learn more about the usage information collected through our products.
Website Use Information: Like many websites, we and our third party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our website, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our web application; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website, to diagnose and fix technology problems, and otherwise enhance our services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third party analytics tools (including Google Analytics) to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
Minors: Our Site does not knowingly collect or store any personal information about children under the age of 13.
DATA SHARING: Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of Nest Products and services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
With your consent: We may share personal information when we have your consent. One example of this would be if you sign up through our website for some of the savings programs offered by our energy partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your Nest Products through the Works with Nest program, you are shown information about any proposed exchange of data. Your explicit consent is required to allow this exchange on your behalf and may be revoked at any time.
For external processing: We have service technicians who help to answer your questions and who also assist with monitoring our servers for technical problems.
These technicians (as well as Nest employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-Nest purposes.
Business Transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in the good-faith belief that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use, or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the Nest community, raise awareness about safety issues, or help us generally improve our system. We may also share this information with energy companies, for example, if they are interested in providing demand-response services. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
SECURITY: Nest takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely including HTTPS, SSL, and 128-bit encryption. The data is stored using Amazon’s S3 cloud service. However, Nest cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
International Visitors: The Nest website is hosted in the United States and is intended for United States and Canadian visitors as well as visitors from the United Kingdom, Ireland, France, Belgium and the Netherlands. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you consent to that transfer.
We comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Nest has certified (through its parent) that it adheres to the relevant Safe Harbor Privacy Principles.
If you have any questions, please contact us at email@example.com.
Last Updated: September 18, 2014